Tool 3

Embedding Decent Work Into Corporate Processes and Systems

What’s in this tool?

Approaches for buyers to resolve frequently encountered dilemmas around decent work — including training exercises. It also provides an example of Key Performance Indicators (KPIs) for buyers to help clarify expectations and how to embed responsible procurement into processes and systems.


As a buyer, you may sometimes feel you are being pulled in different directions to meet contradictory objectives.

  • On the one hand, you are expected to achieve low prices and fast turnarounds and are aware that your performance in these areas will be judged
  • On the other hand, there are increasing expectations on you and your team to achieve better social and sustainability outcomes in the supply chain — such as ensuring compliance with your company’s supplier code of conduct

Resolving such dilemmas requires rallying the right people in your company to acknowledge the challenges and develop solutions that everyone can work towards.

This tool provides guidance for developing KPIs that will help you prioritize and achieve your social and sustainability objectives. You can access short, practical exercises through which you will develop skills to engage your suppliers on decent work issues and create real traction.